We accept returns for refunds up to 9 days after a shipment has arrived to you. Returns will be processed after the warehouse has inspected items and declares the items are in their original condition. Please allow 7 business days from when it is delivered for your return to be processed.
All returns requests must be authorized before shipping. Please send a return request with purchase order number and specific items requesting to be returned.
All articles that belong to the same order must be returned to us at the same time in one single shipment. Pack and securely seal the merchandise in the original package. Send pre-paid and insured to the address below.
We will not accept responsibility for reimbursement or compensation of lost packages without proof of delivery. When your return is received and is deemed to be in original condition, we will credit the same account with which the original purchase was made.
We will process your return as soon as possible but please allow up to 2-weeks for your refund to be processed and up to two billing cycles for the return to appear on your credit card statement.
Here is a list of general return rules:
- You may return an item within the first 9 days after receipt (as shown by the carrier proof of delivery), so long as the items are in the original condition. for a full refund.
- No refunds or exchanges are available for sale items.
- Products must be in the condition you received them and in the original box and/or packaging.
- Shipping & handling is not refundable for returns.
- Gift Certificates are not refundable
Law and Forum for Disputes
This Agreement shall be governed in all respects by the laws of the State of Texas, in Harris county, as they apply to agreements entered into and to be performed entirely within Texas between Texas residents, without regard to conflict of law provisions. You agree that any claim or dispute you may have against John Hardy Publishing, must be resolved by a court located in Harris County, Texas. You agree to submit to the personal jurisdiction of the courts located within Harris County for the purpose of litigating all such claims or disputes.
Send Questions & Inquiries To:
John Hardy Publishing Company
11152 Westheimer Rd, #667
Houston TX, 77042
or email: firstname.lastname@example.org